Refund policy

At Village Skin & Scalp Studio, we strive to provide quality products and excellent customer service. Due to the nature of our business, we regret to inform you that we do not offer returns or refunds for products purchased unless a specific condition is met.

Exceptions for Refunds:

• Ordered by Mistake: If an order has been placed in error and has not yet been processed or dispatched to our distributor, a refund may be issued. Please contact our customer service team immediately at support@villageskinstudio.com with your order details to verify if the order has been processed.

Conditions for Refunds:
- Requests for refunds due to ordering mistakes must be made immediately after the order placement.
- Refunds will only be processed if the order has not been forwarded to our distributor or shipped.

Non-Refundable Circumstances:
- Once an order has been processed and forwarded to our distributor, it is ineligible for cancellation, return, or refund.
- We do not accept returns for any reason other than the mistaken order scenario outlined above.

Damaged or Defective Products:
- In the event that you receive a damaged or defective product, please contact us within 30 days of receipt with clear photos and order details. We will assess the situation and provide appropriate assistance, which may include a replacement or store credit, determined on a case-by-case basis.

Contact Us:
For any inquiries regarding our return policy or to seek clarification on any matters, please reach out to our customer service team at support@villageskinstudio.com.

Please note that by making a purchase from Village Skin & Scalp Studio, you acknowledge and agree to abide by this return policy.

Thank you for your understanding and cooperation.

Sincerely,
Village Skin & Scalp Studio